Application Process
Applications are limited to those residing in Japan. We apologize, but we cannot accept applications from outside Japan.
Before applying
Regarding products eligible for repair
We only accept repairs for items purchased through the official channels of Sanyo Shokai.
Confirmation items when requesting repairs
- Please note that depending on the condition and material of the item, there may be cases where repairs are not possible.
- Repaired items after wearing should be sent after cleaning. For items not cleaned, they may be returned as they are.
- When sending, please make sure there is nothing in the pockets, etc. We cannot take responsibility for loss or damage during shipment.
- When buttons or belt loops are moved during repairs, please be aware that there may be traces left.
- Please be cautious with measurements, as we cannot accept returns or exchanges for repaired items.
- Regarding the dirt, stains, and scratches on the repaired items, please confirm them yourself before shipping.
Application process
Send the repair sheet (application form) and the product to Sanyo Shokai Workshop.
Step 1
Fill out the repair sheet
Print the repair sheet (application form) from the web and fill in the necessary information yourself.
Repair Sheet（480KB）
Step 2
Sending repair sheets and products
Send the repair sheet (application form) and the product to Sanyo Shokai Workshop.
Address
12-19 Yotsuyahonshio-cho, Shinjuku-ku,
Tokyo 160-0003, Japan
Step 3
Confirmation of repair details
The workshop will contact you to confirm the repair details. (After the product arrives, we will contact you by email)
Step 4
Carrying out repairs
After confirming the repair details, the artisan will perform the repair.
Step 5
Return to home/Payment
1-2 weeks after arriving at the workshop, we will send the repaired item to your home. After receiving the product, please pay the shipping and repair fees.
Regarding payment of shipping and repair fees
- The round-trip shipping cost for repair applications by shipping is borne by the customer. Please refer to the following for the return shipping cost from the repair workshop.
- Payment of repair fees and return shipping fees will be made by cash on delivery upon receiving the product. (Additional cash on delivery fees apply)
| Return shipping cost (including tax) | Total of three sides | ||
|---|---|---|---|
| Within 100 cm | Within 120 cm | ||
| Slacks, shirts, etc. | Suits, jackets, coats, etc. | ||
| Kanto | Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi | ¥1,100 | ¥1,430 |
| Shinetsu | Niigata, Nagano | ¥1,100 | ¥1,430 |
| Minami Tohoku | Miyagi, Yamagata, Fukushima | ¥1,100 | ¥1,430 |
| Hokuriku | Toyama, Ishikawa, Fukui | ¥1,100 | ¥1,430 |
| Chubu | Shizuoka, Aichi, Mie, Gifu | ¥1,100 | ¥1,430 |
| Kita | Tohoku Aomori, Akita, Iwate | ¥1,210 | ¥1,540 |
| Kansai | Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo | ¥1,210 | ¥1,540 |
| Chugoku, Shikoku | Okayama, Hiroshima, Yamaguchi, Shimane, Tottori, Tokushima, Kagawa, Ehime, Kochi | ¥1,320 | ¥1,650 |
| Hokkaido, Kyushu | Hokkaido, Fukuoka, Saga, Miyazaki, Oita, Kagoshima, Kumamoto, Nagasaki | ¥1,540 | ¥1,870 |
| Okinawa | Okinawa | ¥2,200 | ¥2,860 |
About Repair Sheet
When submitting a repair request through shipping, please fill out the repair sheet with the desired repair details and include it with the product. Download and print the PDF from the link below, and provide the necessary information.
Repair Sheet（480KB）
How to fill out the repair sheet
Repair Sheet
-
Fill in your name, contact information (address, phone number), and email address.
* The email address can be for either PC or mobile use.
* If you have email reception restrictions from PC, change it to "Allow receiving emails from @sanyo-shokai.co.jp."
- Specify the desired repair details in the designated section.
For dimensions, refer to the "About Repair Items" section below. - If you have any questions or concerns, please write them in the customer comments section.
- Ensure that the shipping address is accurate.
- We only accept repairs through shipping, not direct visits.
Contact Us
If you have any inquiries, kindly select "Regarding Repair Support" under the "Inquiry Genre" in the form below and submit your questions. After confirming the details, a representative from Sanyo Shokai will respond to you via email.